Privacy Policy

Last updated: March 31, 2026

Avsha ("we", "our", or "us") operates the Avsha mobile application and website. This Privacy Policy describes how we collect, use, and protect your information.

1. Information We Collect

Information You Provide

• Account Information: Name, email, profile photo via Google sign-in.
• Preferences: Interests, travel mode, language, voice, bio.
• Content: Tours you save, share, or create.

Collected Automatically

• Location: With permission, we collect precise GPS coordinates during active tour playback to provide navigation and location-relevant content. Coordinates are stored in your tour history and used to personalize recommendations. You can delete your tour history at any time from your profile settings.
• Camera: Visual Scan images processed in real-time by Google Gemini AI, not stored.
• Voice: Processed by device speech recognition; only transcribed text received, not audio.
• Usage: Tour history, playback progress, engagement metrics.

2. How We Use Your Information

• Generate personalized AI audio tours
• Save listening history and playback progress
• Manage account and credits
• Process payments through Stripe (we don't store card details)
• Improve the Service

3. Third-Party Services

We maintain Data Processing Agreements with our service providers as required by applicable data protection law.

• Google Firebase: Authentication, database, cloud storage
• Google Gemini AI: Content generation and text-to-speech
• Google Cloud Text-to-Speech: Audio narration generation
• Google Maps Platform: Maps, directions, place data, Street View
• Stripe: Payment processing (we do not store card details)
• OpenStreetMap Nominatim: Reverse geocoding

4. Data Storage & Security

Data stored in Google Firebase with security rules restricting access to authenticated users. HTTPS for all transmission. Local data in localStorage and IndexedDB.

5. Data Retention

• Account data: Retained until you delete your account.
• Tour history: Retained until you delete individual tours or your account.
• Transaction records: Retained for 7 years for tax and audit compliance.
• Client logs: Retained for up to 90 days for debugging, then automatically purged.
• Community/creator tours: Retained until you or an admin removes them.

6. Your Rights

Under GDPR, CCPA, and similar laws, you have the right to:

• Access your personal data (download via Profile > Download My Data)
• Correct inaccurate data (edit in your profile settings)
• Delete your account and all associated data (Profile > Delete My Account)
• Revoke device permissions in your device settings
• Object to data processing by contacting us

We respond to data requests within 30 days as required by applicable law.

7. Children's Privacy

Avsha is not directed at children under 13. We do not knowingly collect data from children under 13. Users must confirm they are 13 or older during account setup.

8. Contact

Email: privacy@metivity.com